DISAScreen Help Center

How can I initiate a pre-adverse action while adjudicating an order?  

During the adjudication process, after assigning the final grade, you can click on ‘Initiate Adverse Action’ to begin the pre-adverse process.

How can I identify orders that are pending final adjudication?  

Orders pending final adjudication will have the status ‘Grading Review.’ You can view these orders in the ‘work’ queue.

How can I review my order before final submission?  

Before final submission, you can review all the details on the Order Review Page. If you need to make any changes, click on the white "Edit Order" button.

How do I certify FCRA requirements?  

Before submitting, read and confirm the Certification of FCRA requirements by ticking the checkbox. The "Submit Order" button will then become active for you to click and finalize the order.

Who can initiate adverse action in DISAScreen?  

Only users with the proper permissions in DISAScreen can initiate adverse action.

When can adverse action be initiated?  

It can be initiated during the grading process or directly from the completed order, as needed.

How can I initiate adverse action if not during grading?  

You can either navigate to the order and click ‘Initiate Adverse Action’ or navigate to the final report overview to initiate.

DISAScreen supports designated account users with the opportunity to review completed reports and initiate and manage the Adverse Action process within the portal. The feature will send the candidate all documents (letters, jurisdictional notices, and a copy of the final report) electronically via email once the user initiates the process.

Users are required to manually send the final adverse once the waiting period (tracked within DISAScreen’s compliance dashboard) has been met. Users will need to return to Compliance Dashboard and click to send the final Adverse or cancel the final adverse if/when needed. All documents sent to the candidate will be accessible to the users in DISAScreen under the Documents tab within the candidate's profile.

Can I add additional searches to an existing order?  

Yes, you can add searches to an existing order while it's in progress. 
Locate the candidate’s name, then click on ‘New Order for Candidate’ for packages, or ‘Add Search’ for a la carte items and follow the on-screen instructions.
Note: Once the order is complete, after 7 days you will no longer be able to add to the order. You will need to utilize the “New Order for Candidate”.

How do I create a new order for an existing candidate?  

Click on the “New Order for Candidate” link at the Order Level. This will auto-populate candidate information from the original order, and you can proceed with the Standard Ordering process.