DISAScreen Help Center

How does DISAScreen help with compliance?

DISAScreen simplifies compliance with federal immigration law by allowing you to designate DISA as your third-party agent to manage employment authorization cases.

Where can I find legal guidelines for background screening?

We are committed to providing you with exceptional background and health services for your preemployment and post-hire needs. Our Client Care team is trained to inform you of your legal responsibilities in areas such as Permissible Purpose, Disclosures, Written Authorizations, Reseller Disclosures, the Adverse Action Process, PII Requirements, Retention Requirements, and Restrictions governing MVRs.

While we strive to keep you well-informed, it's important to note that we cannot offer legal advice or specific compliance guidance. For matters requiring legal interpretation or compliance counseling, we strongly recommend consulting with your own legal and/or compliance team.

We provide educational materials, such as information about the New York City Fair Chance Act.

COMPLIANCE and Industry Updates can be found:  https://disa.com/news

Do I need to update my consent forms? 

It is always best practice to regularly review your consent forms. DISA default consents will be used if you leverage the DISAScreen CX process. Please CLICK HERE for updated exemplar disclosures and authorizations.

What are the functions of the icons in the header?  

 » Three white lines: Collapse the menu to create more workroom.
 » Plus (+) sign: Add new orders.
 » Search field or “Omni Search”: Quick look up for a specific candidate’s order.
 » Two diagonal arrows: Expand workspace to full screen.
 » Bell: System or researcher notifications.
 » Book: Easy Access for recently viewed orders.
 » Exit symbol: Log out (system signs you off after 60 mins of inactivity).

How can I view the status of open orders?  

Your workspace provides a snapshot of all open orders, showing how many searches are completed and pending, as well as an estimated completion date.

How can I update or resend a Candidate Email?  

Navigate to "Orders | Not Submitted" to update the candidate's email address or resend the Candidate Experience invite.

How do I submit a Candidate Order?  

From any screen, click the plus sign in the top header or select the 'Candidate Order' icon from your dashboard. Then, click the blue “Submit Order” button to proceed.

What types of orders can I submit?  

 » Candidate Order: Sent automatically via email and/or SMS and collects disclosures and consents electronically.
 » Mini Order: Used for Driving History product and batch uploads, requiring minimal data.
 » Standard Order: Manually entered by the user, who must also collect required disclosures and consents.

How do I view reports in DISAScreen?  

Navigate to the candidate profile and click into the final report you'd like to view.

Discrepancies are highlighted with an orange 'eye' icon.

Can I print reports?  

Yes, you have the option to print or save the report for your records in the upper right corner of the report.

How are reports organized in DISAScreen?

Reports are divided into 'Report Groups'.
This includes Background, Occ Health, International, Credit, and Fingerprinting.
Separate blue Report Results buttons are displayed by group at the top of each order.

Can DISAScreen integrate with my Applicant Tracking System? 

Yes, we work with leading ATS, HR, and onboarding companies to make hiring and managing employees easy and efficient for everyone involved.
Check our list of current integrations or contact Customer Support for more options.

I don’t see my platform listed; is integration unavailable?

Contact Customer Support for further information.

What should I do if I get an error with integration?

Contact Customer Support with details and screenshots for guidance.

When will I see the results in my ATS?

Most integrations post results once all searches are complete. You can also receive results via email.

How often do I need to update my integration?

Updates typically occur during nonbusiness hours with no interruption to your service.

Does DISAScreen host Occupational Health & Drug Screening Services in addition to traditional background screening searches?

Yes. DISAScreen facilitates Occupational Health and Drug Screening services with streamlined registration processes.
Your candidates can self-register for their test(s) on any web-enabled device.
Candidates are linked to an expanded network of lab collection locations.